Since it works fine on windows hello, it confirms that this isn't a hardware failure but a software issue, Good done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. That’ll help us and others see that we’ve got the answers! If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you. Find new device drivers if you changed operating systems.(Although the header may be different, the steps will solve your concern as well). Here's a related post with a similar issue that seems to have helped others: Click here I would like to take a moment and thank you for using this forum, it is a great place to find answers.įor you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.Īs I understand the fingerprint reader doesn't work,ĭon’t worry as I have a few steps to help you out, Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If you see no unknown device and no fingerprint sensor in the device manager, then W11 doesn't recognize that the device even exists, and if having the fingerprint sensor work is a must-have for you, then you will have to go back to W10. This software protects identity information and account access using the computer owner's fingerprint. This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. If the Validity fingerprint sensor is present in the device manager, then the only other suggestion I can offer would be to see if this W10 fingerprint sensor software works on W11. If there are no unknown devices showing up in the device manager, then the fingerprint sensor is installed.Īs I wrote earlier today.there never was a W10 driver for the fingerprint sensor hardware version your notebook comes with, let alone a W11 driver. Is it listed in the device manager under a Biometric sensors device manger category? It sounds to me like the fingerprint sensor was already installed.
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